FAQ

Questions about private cars and drivers in Chengdu

Find practical answers about vehicles, prices, airport transfers, private routes and event transport in Chengdu.

31 FAQ
7 Topic areas
Phone / WeChat You can continue to inquire about the specific itinerary
Booking Process

What is the difference between car rental and a private car with driver?

Car rental can mean a self-drive vehicle or a service with a driver. Our private car service includes a vehicle and driver for the agreed time and route. We also arrange airport transfers, business journeys and event transport. Ask us if you are unsure which service fits.

Booking Process

Do I need to collect the vehicle from an office?

No. We agree on a pickup point such as your hotel, airport, railway station, office or venue. You can also arrange a different drop-off point for the end of the journey.

Conference & Corporate

What kinds of trips can Baifen Fleet arrange?

We arrange airport and railway transfers, day trips around Chengdu, multi-day Sichuan routes, business visits and event transport. Vehicle choice depends on passengers, luggage, route and timing.

Booking Process

Can we choose our departure time and final drop-off?

Yes. We can plan the departure time, pickup, stop order and final drop-off around your itinerary, subject to reservations, traffic and the agreed service hours.

Booking Process

How early should I book?

For a straightforward airport or city transfer, contact us at least a day ahead if possible. For multi-day routes, allow around three to seven days to confirm the vehicle and itinerary. Large events need more planning time.

Pricing

What factors mainly affect the price of private charter in Chengdu?

Pricing depends on the vehicle, number of vehicles, route, trip length, distance, driver accommodation, season and waiting time. Parking fees and tolls are included in the private-tour quote. We confirm a more accurate price after understanding your route, group size, timing and service needs.

Car type

How do we choose a vehicle for a tour or business trip?

An MPV may suit up to six passengers if the luggage fits. A Coaster or minibus can give a medium-sized group more room; a coach suits larger groups. We check the actual vehicle against your passengers, bags and route.

Credentials & Safety

Is Baifen Fleet based in Chengdu?

Yes. Chengdu Yibaifen Automobile Rental Co., Ltd. was founded in 2013. Baifen Fleet arranges private tours, airport transfers, business journeys and event transport in Chengdu and Sichuan. We can provide relevant company information during booking.

Airport Transfers

Do you serve both Chengdu airports?

Yes. We serve Chengdu Tianfu (TFU) and Shuangliu (CTU), as well as Chengdu East and Chengdu South railway stations. Share your flight or train, arrival time, passenger count, luggage and destination.

Conference & Corporate

How should we arrange transportation for about 100 people at a company meeting?

First confirm the total number of people, arrival batch, boarding point, destination, time window and on-site contact person, and then match the bus, minibus or MPV combination according to the number of people. For large-scale conferences, it is recommended to plan vehicle numbers, boarding point markings, and temporary change communication mechanisms in advance.

Destination Routes

What should you pay attention to when chartering a car from Chengdu to Jiuzhaigou?

For multi-day routes such as Jiuzhaigou, consider trip length, road conditions, comfort, driver route experience, overnight stops and altitude preparation. The quote also depends on the vehicle, days, distance and driver accommodation. Parking fees and tolls are included.

Booking Process

What should I send in my first message?

Your date, group size, pickup point and rough route are enough to start. Mention large bags, children, older travellers or event transfer groups if relevant.

Pricing

Why are prices shown as starting prices?

Private-tour pricing depends on the route, date, vehicle, group size, distance, waiting time and driver accommodation. Parking fees and tolls are included. Baifen Fleet confirms the actual itinerary before providing a clear quote instead of advertising a misleading fixed low price.

Car type

Should I tell you about large or numerous bags?

Yes. Bag count and size can change which vehicle fits, especially for airport transfers, winter travel and multi-day routes. Share the details before booking.

Conference & Corporate

Can a company provide fixed service if it uses the car for a long time or multiple times?

You can first explain the vehicle usage frequency, common routes, vehicle model requirements and settlement methods to the fleet. Corporate customers can further communicate on long-term car usage and settlement arrangements via phone or WeChat.

Credentials & Safety

When will the vehicle and driver be confirmed?

We confirm the vehicle, driver and contact method before service according to your booking. Relevant vehicle and company details can be provided during the booking process.

Car type

How many people is the GL8 MPV suitable for?

Common arrangements are 1-6 people. It actually depends on the number of large luggage, strollers or other personal belongings; when the seats are just full, the luggage space may not be enough, and the team will make a judgment based on the number of people and luggage.

Car type

What is the difference between Coaster and minibus?

Both are commonly used by small and medium-sized groups and will vary depending on the specific car model, seating layout, luggage space and riding requirements. After sending the actual number of people, luggage and route to the fleet, it is more secure to confirm based on the vehicles that can be arranged on the day.

Car type

What size coach does a group of 30 or more need?

It depends on the exact passenger count, staff, luggage and whether guests travel in batches. We check pickup conditions before recommending one coach or a combination of vehicles.

Pricing

Is the Chengdu airport transfer price quoted by trip or by time?

Ordinary airport transfers usually confirm the price based on one agreed pick-up itinerary; in cases of long waits, multiple delivery points, batch pick-ups, or hotel car preparation, etc., the price will be confirmed separately based on actual arrangements, and the What is included will be clearly stated before departure.

Pricing

Does a multi-day private tour include driver’s meals and accommodation?

Tour charter quotes include parking fees and tolls. The driver's off-site meals and accommodations on multi-day routes will be confirmed in the written quotation based on the accommodation nodes and itinerary arrangements, and the guests' scenic spot tickets, accommodation and meal expenses will also be explained item by item.

Booking Process

What to do if the time or route is temporarily changed?

Contact the team or driver first to confirm whether the new time, road and vehicle follow-up arrangements are feasible. If waiting, mileage, cross-city nodes or driving time are increased, relevant changes will be communicated and confirmed before continuing.

Booking Process

Can you arrange a vehicle on the same day?

Ask us and we will check current vehicle and driver availability. Advance booking is more reliable for fixed schedules, groups and holidays.

Conference & Corporate

Can on-site dispatch be arranged for conference transport?

Yes. For conference projects, vehicle numbers, batches, transfer points, on-site contacts and status feedback can be set based on the scale. The fleet will uniformly follow up on vehicle arrival, guest reception and delivery status.

Conference & Corporate

How to plan simultaneous transfer from multiple hotels?

First, organize the hotel, number of people, departure time and destination into the same car list, and then split the batches according to distance, time window and vehicle seats. The fleet will arrange the vehicles accordingly and clarify the drivers, pick-up points and docking persons for each batch.

Destination Routes

Is chartering a car from Chengdu to Emeishan and Leshan suitable for a one-day round trip?

You can do a light series of tours, usually focusing on the Leshan Giant Buddha, and then go to the lower mountainous areas or foothills of Mount Emei to experience. If you still want to go to the Golden Summit and have an in-depth tour of Leshan, two days would be more suitable.

Destination Routes

How to arrange a private charter from Chengdu to Dujiangyan Qingcheng Mountain?

Both attractions can usually be scheduled on the same day. The driver will pick you up from your Chengdu hotel or designated location in advance, and the departure time can be discussed. Generally, the tour sequence will be arranged based on ticket reservations and traffic conditions, and you can return the vehicle to the hotel, restaurant, or other agreed location on the return trip.

Destination Routes

What should you pay attention to when driving on the Western Sichuan Line in winter?

Before departure, check official weather warnings, road access and scenic area opening information, and leave allowance for ice and snow, traffic control and temporary adjustments. The specific route is subject to safe traffic conditions on the day. If necessary, attractions will be reduced or accommodation nodes will be adjusted.

Airport Transfers

How to calculate the waiting time for vehicles after flight delay?

The driver will pay attention to flight status in advance. Whether the actual waiting and cost will change shall be determined based on the length of delay, parking arrangements and confirmation of vehicle follow-up tasks. The specific waiting rules and written quotation confirmed by both parties at the time of reservation shall prevail.

Airport Transfers

If the group arrives in batches, can we be picked up by separate vehicles?

Yes. After sorting out each guest's flight or train number, arrival time, number of people, luggage and destination, the fleet can divide batches according to arrival time, arrange different vehicles, and follow up on the receipt and delivery of each batch.

Pricing

Do prices change during holidays and peak seasons?

Subject to change. Vehicle supply and demand, departure date, route and vehicle duration will all affect the arrangement. It is recommended to confirm in advance during holidays or large-scale events, and the current written quotation issued by the team shall prevail.